To Our Patients and Friends,
During these difficult times for all of us, we at EMA have done our best to keep all of our patients informed through our weekly communications and our website on what we are doing in preparation for our re-opening to assure all of our safety. During the past 7 weeks, we have maintained staffing so we could answer your calls on scheduling and triage your dental emergencies. Our doctors have addressed as many of your dental concerns as possible by phone. We also have seen emergency/urgent care patients and those of you in the middle of care when a determination was made that further delay would risk your dental health.
The Massachusetts Dental Society (MDS) announced, that dental offices that have met all the state and federal CDC new COVID 19 infection control guidelines as well as obtained the necessary personal protective equipment (PPE), will be able to see patients for elective dental procedures starting Monday, May 18th.
I am happy to report that EMA has met all of the necessary guidelines and we has acquired all of the necessary protective equipment (PPE) to be ready to resume elective dental care starting May 18th. Our doctors will continue to address as many of your dental concerns as possible by phone, and continuing to see emergency/urgent care patients until we re-open on May 18th.
With the new guidance from the state and the Center for Disease Control (CDC), please let us share with you what we have implemented at EMA for all of our safety. Remember, your future visits to EMA will be different, but with your help we will make them efficient, safe, and with the personal touch you have come to expect from EMA!
EMA Layers of Safety prior to your visit! Peace of Mind for All!
24-hours prior to your visit, our office staff will be in communication with you to confirm that you do not have a fever, cough, sore throat, any form of respiratory symptoms (shortness of breath) or had recent contact with a COVID-19 patient.
During that communication, we will also review any financial responsibilities and process any appropriate payments in order to minimize your contact time with others during your visit.
We are requesting all scheduled patients arrive with their own mask. We will be providing the necessary hand sanitizers and gloves if requested.
Please remain in your car when you arrive at the office, and please call 413-731-8800 for East Longmeadow and 413-584-4900 for Northampton to contact our admin staff. A staff member will come to your vehicle to take your temperature utilizing our hospital grade no touch forehead thermometers and you will be given a question and answer safety sheet to fill-out to confirm you are not having any of the symptoms previously mentioned above.
When your clinical operatory is ready, you will be called to come into the office, and you will be met at the front door to be escorted to your private treatment room by one of our trained clinical staff.
We will do everything we can to separate and minimize proximity to other patients and our staff.
In a further effort to reduce patient to patient contact, we will move to an extended daily schedule utilizing different teams scheduled 8am-2pm and 2pm-7pm.
Once in your private clinical treatment room, your doctor or hygienist will greet you, your treatment will be performed, and any remaining financial transactions will be managed in the privacy of your treatment suite or our private consult area.
Upon completion of your treatment, you will be escorted to exit the office so we can minimize patient to patient interactions.
New Implemented Safety Protocols at EMA
EMA Offices have been cleared of clutter including all magazines in an effort to better disinfect the office.
Both offices will be cleaned and disinfected on a nightly basis including additional attention to all common non-clinical areas.
We are utilizing an Ultra-Low Volume Cold Fogger with an advanced hypochlorous solution used in many hospitals and recommended by world renowned infection control specialist Dr Leslie Fang at Mass General to assure airborne and surface disinfection.
All EMA administrative staff will be using the appropriate PPE including masks and gloves for patient transactions.
Our front desks have been retrofitted with Plexiglas shields to protect staff and patients during front office interactions.
Clinical treatment teams will be utilizing disposable outerwear, hair cover, level 3 and/or N95 masks (procedure dependent), and face shields.
Our Dental Hygiene teams will now be utilizing high volume intra-oral aspiration to minimize aerosols.
Our Doctors, when doing high aerosol procedures, will be utilizing new high volume extra oral air evacuation systems. In Summary, we at EMA has met or exceeded all state and CDC recommendations, and we will continue to monitor and make necessary changes as circumstances dictate. We are ready to serve all of your dental health needs starting May 18th, and we look forward to seeing all of you.
Vincent J. Mariano, D.M.D., Board Certified Prosthodontist
Diplomate, American Board of Prosthodontics
President Valley District Dental Society
Lisa B. Emirzian, D.M.D., Fellow American Academy of Esthetic Dentistry
Rebecca Cohen D.M.D. General Dentistry
Steven Johnson D.M.D. General Dentistry
Thomas Vergo D.D.S, Maxillofacial Prosthodontics, Dentures and Removable Obturation
Alissa B. Mariano D.M.D., Board Certified Prosthodontist
Catherine Cagino D.D.S., M.S. Prosthodontist, Removable Prosthesis and Obturation